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Security after Snowden – what do I need to do?

The implications of the revelations of ex-NSA employee Edward Snowden have been much discussed and many people who were not previously concerned with cyber-security are now wondering what they should be doing. This is a good thing – but the danger has not changed, only the perception of it. Most of the ideas outlined here were well known, at least in broad terms, before this, but those who argued... 

Future of ITIL workshop – a little insight

The following comment piece is contributed by Stuart Rance of HP and Stephen Mann of ServiceNow. Yesterday a number of ITSM professionals convened in London to talk about the future of ITIL. From the get-go, it was stressed that the purpose of the meeting was to provide input to AXELOS’ thinking and not to make decisions. Who was involved? It was a passionate group of people that represented: ITIL... 

So you want to be an ITSM consultant?

So you want to be an ITSM consultant?  Why not pit your wits against Peter and analyse this financial services case study. Do you agree with Peter’s analysis? How would your diagnosis differ? Case Study Introduction – The scenario By  Peter Brooks. There’s an interesting article on Financial Trading systems here. It raises many questions, and I thought it would be interesting to see... 

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