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AXELOS plans, challenges and expanding team (Video)

This interview was filmed at the Pink Elephant Conference and features Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director, discussing their newly appointed roles at AXELOS. In Summary In addition to explaining his role as Head of ITSM, Kaimar talks about: ITIL culture differences Changing perceptions of ITIL Training provider challenges Biggest challenges to success for... 

Is there such a thing as the "ITSM Community"?

Does a happy, successful “ITSM Community” exist? As you may know in February Rebecca and I attended the annual Pink Elephant conference in Las Vegas.  Post-event there is always (as you would expect) a lot to talk about, such as how well the event was run, the content, the amazing people and networking opportunities. But I’ve done that already, so now I want to focus on something... 

Culture, value and astronauts, what more could you possibly want?

Chris Hadfield I love conferences.  What could be better than going to a place filled with people that want to share their knowledge and experiences with you? Looking at the conference schedule for PINK14 what occurred to me were just how many people there are out there that want to relinquish ownership of their insight and experiences to help others and their organizations to grow, develop and thrive. My... 

Pink14 Preview: The Phoenix Project

IT needs to embrace the “3 Ways” Ahead of his presentation at the 18th Pink Elephant Conference and Exhibition (PINK14), Jack Probst, Principal Consultant at Pink Elephant talks about The Phoenix Project: a novel about IT, DevOps and helping your business win In May 2003, Nicholas Carr wrote a Harvard Business Review article entitled “IT Doesn’t Matter”. In it Mr. Carr proposed that IT... 

Pink14 Preview: 2-Speed ITSM – 2-Speed conferences?

“I often go from some futuristic and visionary discussions at conferences, to a ‘retro’ experience of 80s and 90s computing in some client organisations” I am heading to the US this week to visit Las Vegas for the Pink Elephant Conference and Exhibition – going via San Francisco to present at an “ITSM Meetup” event, but the main event will be the annual Pink-fest in Vegas. I... 

Pink14 Preview: What’s the big idea?

“Sometimes you’re so busy putting out fires that you don’t have time to improve fire-fighting or fire-safety” Do you ever get a Big Idea?  You’ll be talking or reading about ITSM and the proverbial light bulb comes on.  You see a connection or an underpinning concept that you hadn’t seen before.  Sometimes it appears to be an original insight, one you haven’t heard... 

Secrets of Request Fulfilment

  Peter Hubbard This article has been contributed by Peter Hubbard, Principal IT Service Management Consultant at Pink Elephant EMEA and is based on a recent presentation that he delivered at the itSMF UK Conference and Exhibition. Request Fulfilment is one of the most useful, yet underrated, areas within IT Service Management. It has been widely recognized for many years that the ‘Front Face’... 

Pink Elephant 18th Annual International IT Service Management Conference & Exhibition

Fatima Cabral, CEO and George Spalding, Executive Vice Preseident at Pink Elephant delivered the opening keynote at PINK 2013 We are excited to announce that we will be a Media Partner for Pink Elephant’s 18th Annual International IT Service Management Conference & Exhibition (aka Pink14), 16-19 February 2014, at the Bellagio Hotel in Las Vegas. The event brings together 1,500 like-minded IT... 

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