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itSMF – The Glue That Unites the Service Management Industry

Ben Clacy, UK CEO, itSMF As I begin my journey into the world of ITSM what better place to start than with The IT Service Management Forum (itSMF)? I recently met with Ben Clacy, CEO of itSMF UK to discuss the recent changes to ITIL and the announcement of a new professional credentialing scheme for service management professionals. ITSM Review Q. For those not familiar with itSMF –what do you do? We... 

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