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How to assess Changes

One of the things that I wish was covered in more detail during the ITIL intermediate training is how to properly impact assess Changes. Change Managers are the guardians of the production environment so making sure that all changes are properly assessed and sanity checked is a key part of service delivery. Asses too low and high risk rangers go through unchallenged, assess too high and you block up... 

Planning for Major Incidents

Do regular processes go out of the window during a Major Incident? Recently I’ve been working on Incident Management, and specifically on Major Incident planning. During my time in IT Operations I saw teams handle Major Incidents in a number of different ways. I actually found that in some cases all process and procedure went out of the window during a Major Incident, which has a horrible irony... 

Product Group Tests

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