News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "PMG"

2012 Request Fulfilment Group Test – The Results

In a previous article I looked at what ITIL 2011 had added to the Request Fulfilment process and some of the pitfalls we may have seen with implementation in the past. This technology review looks at what this means, in practical terms, when approaching Request Fulfilment – what should we be looking for? Our goal is to highlight the key strengths, competitive differentiators and innovation in... 

Product Group Tests

Article by Topic