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Release Management How To (Part 3)

Following on from our previous posts; here is our final article in the series of how to do Release Management in real life. Distribution & Installation Unfortunately actually deploying a Release is not as easy as this: Releases should be deployed to the live environment in accordance with the existing Release Management policy. For software releases it’s a good idea to use automation where possible... 

Live from LEADit, Conference Review

Meeting April Allen (@knowledgebird) at LEADit – the itSMFA conference DAY ONE I’m at the itSMF Australia LEADit conference in Melbourne. It started with a buzz of excitement with a healthy turnout of 674 expected during the 3 days. The opening ceremony from itSMFA Chair Kathryn Heaton and Australian politician Gordon Rich-Phillips were very positive about the state of ITSM in Australia and... 

AXELOS plans, challenges and expanding team (Video)

This interview was filmed at the Pink Elephant Conference and features Kaimar Karu, Head of ITSM and Kelvyn Lien-Hicks, Sales and Marketing Director, discussing their newly appointed roles at AXELOS. In Summary In addition to explaining his role as Head of ITSM, Kaimar talks about: ITIL culture differences Changing perceptions of ITIL Training provider challenges Biggest challenges to success for... 

ITSM Big 4 – the practitioner view

What would your four key topics be? For 2014 itSMF UK has decided to focus on four key topics that will drive its agenda for the next 12 months.  These topics will be the basis for all of its content, events, SIGs, Regionals, and Masterclasses throughout next year. The aim is to create a sense of coherence and continuity across all of its activities and give its members (and the wider ITSM community... 

Taking a look at OBASHI in action

In this second article we’re going to look at how OBASHI fits in with other IT frameworks, standards and methodologies. If you missed part 1, read it here. The modern business is a complex organisation. People, technology and processes work together to generate revenue and deliver business outcomes. Many businesses do not have a full picture of how all their component parts fit together. This creates... 

What exactly is "OBASHI"?

OBASHI has nothing to do with President Obama! A year ago, asking the question “what is OBASHI®?” might have got you some interesting answers.  A sneeze, a martial art, and rather brilliantly ‘OBAMA bashing’ are all suggestions we’ve had. In the last 12 months, however, I’ve seen a turnaround. OBASHI is getting recognised for what it is – a simple, easy to adopt methodology that maps... 

Capita and ITIL: The Good, The Bad and the Ugly

The Cabinet Office has entered into a joint venture with the outsourcing firm Capita to develop the ‘Best Management Practice’ portfolio, which includes ITIL and Prince2. For readers outside the UK the early announcements may benefit from some context. The UK treasury is between a rock and a hard place financially so joint ventures that generate cash from government owned intellectual property,... 

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