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Proactive Problem Management Review [2014] – The Results

This is a competitive review of software vendors who offer proactive problem management capabilities as part of their IT service management (ITSM) tool. Products reviewed: Freshservice Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS]  Proactive Problem Management 2014  There seems to be a imbalance within proactive problem management and alerting generally that means that either... 

Nexthink V5 Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Nexthink V5 Review Vendor Nexthink Product Nexthink V5 Version reviewed 5.2 Date of version... 

Freshservice Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Freshdesk FreshService Review Vendor Freshdesk Inc. Product Freshservice Version reviewed n/a Date... 

ManageEngine ServiceDesk Plus Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink Alemba vFire [BEST IN CLASS] Commercial Summary – ManageEngine ServiceDesk Plus Review Vendor ManageEngine Product ServiceDesk Plus Version reviewed 9.0 Date of... 

Alemba vFire Review for Proactive Problem Management [BEST IN CLASS]

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink ServiceDesk Plus (Manage Engine) Alemba vFire Review – Commercial Summary Vendor Alemba Ltd Product vFire 9.1 Version reviewed 9.1 Date of version Release 2011 Year... 

Industry News Roundup inc The New Sheriff of the Web

No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our round up of what we’ve found interesting this week. Print Everything. – Matt Beran (officially the most fidgety man in ITSM), Matt Hooper and Mark Kawasaki talk productivity tools, podcasts and print services. Watch here First NHS IT Service Desk In England To Secure 3-star Accreditation... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business... 

Podcast Episode 2: 'Hot tables' at SITS, ITSM Industry News, CSI and Barclay in his onesie?

Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 2 of The ITSM Review Podcast! Hosted by Barclay Rae and Rebecca Beach. Special Guest: Stuart Rance from Optimal Service Management ITSM Industry News HDI ‘Hot Tables’ at SITS 29th – 30th April, London ITSM Social Gathering 30th April London Knowledge ’14 April 27 – May 1, San Franscisco Tools Market... 

Availability, Incident and Problem Management – The New Holy Trinity? (part 2)

Following on from part one, here are my next seven tips on on how to use availability, incident and problem management to maximise service effectiveness. Tip 4: If you can’t measure it, you can’t manage it Ensure that your metrics map all the way back to your process goals via KPIs and CSFs so that when you measure service performance you get clear tangible results rather than a confused set... 

Assessment Criteria: Proactive Problem Management Product Review

In August of this year, we will be kicking off our product review dedicated to “Proactive Problem Management”, the use of ITSM technology that enables organizations to practice proactive or pre-emptive problem management. Which vendor will win when it comes to proactive problem management? Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT... 

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