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Bring me problems not solutions!

Albert Einstein is often quoted as having said ‘If I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution’. Since Mr. Einstein was, undoubtedly, a clever man, I’d like to believe that those are his words. Understand the problem first Where I work no one seems to care about problems. All I ever hear about are solutions... 

Event Listing: Proactive Problem Management, itSMF UK, 8th Feb, London

Chelsea Football Club What? itSMF UK Seminar – Proactive Problem Management “Problem management is often the most under used process, and is described by some as the “If we only have the time” process. In reality it is a process that if used correctly adds real value to the business, and supports all of the other service management processes. To get there, there is a need to invest... 

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