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Interview: Simon Morris, 'Sneaking ITIL into the Business'

Ignoring the obvious may lead to a nasty mess I found Simon Morris via his remarkably useful ITIL in 140 app. Simon recently joined ServiceNow from a FTSE100 Advertising, Marketing and Communications group. He was Head of Operations and Engineering and part of a team that lead the Shared Services IT organisation through its transition to IT Service Management process implementation. Here, Simon kindly... 

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