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itSMF Estonia Preview: Standardizing the delivery of public services

Janek Razov Ahead of his presentation at itSMF Estonia, we caught up with Janek Rozov,┬áHead of Information Society Services Development Department at the Ministry of Economic Affairs and Communications. The Ministry of Economic Affairs and Communications in Estonia has taken the lead in standardizing the delivery of public services. Can you please explain why this initiative has been undertaken and... 

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