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Gartner Magic Quadrant for IT Service Support Management Tools (ITSSM) 2012

The extra 's' - a genuine new market definition or marketing fluff? Gartner have recently published their Magic Quadrant for IT Service Support Management (ITSSM). The research includes Axios Systems, BMC, CA Technologies, Cherwell Software, EasyVista, FrontRange Solutions, Hornbill, HP, IBM, LANDesk and ServiceNow. In a nutshell: BMC came out on top, closely followed by ServiceNow Everybody... 

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