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The Kitchen Nightmare Approach to Continual Service Improvement

Gordon Ramsey Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Rae Ann Bruno’s presentation along with some of the key pieces of advice that she presented. Believe it or not this presentation focused on the well-known chef, Gordon Ramsey. “What on earth can Gordon Ramsey teach us about ITSM?” I hear you all cry! Well as it turns... 

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