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SDI Annual Conference

Last year’s conference We are excited to announce that we will be the Social Partner for the annual SDI Conference, 17-18 June 2014, at the Hilton Metropole in Birmingham, UK. What you can expect 6 keynote presentations covering a multitude topics – motivation, customer service, change, team building, IT challenges and the future of work Several breakout sessions featuring both well-known... 

Podcast Episode 2: 'Hot tables' at SITS, ITSM Industry News, CSI and Barclay in his onesie?

Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 2 of The ITSM Review Podcast! Hosted by Barclay Rae and Rebecca Beach. Special Guest: Stuart Rance from Optimal Service Management ITSM Industry News HDI ‘Hot Tables’ at SITS 29th – 30th April, London ITSM Social Gathering 30th April London Knowledge ’14 April 27 – May 1, San Franscisco Tools Market... 

Technology Review: Solarwinds Web Help Desk (WHD) V 12.1

This is an independent review of Solarwinds Web Help Desk, reviewed in March 2014. AT A GLANCE A global leader in the market of service automation software and remote management SolarWinds mission is to provide purpose-built products designed to make IT professional’s jobs easier. This review takes a look at the core capabilities, the route to market, competitive strengths and weaknesses, product... 

Podcast Episode 1: Pink14 and the best moustache in the world

Thanks to our friends at ManageEngine for sponsoring this podcast. We are pleased to lift the lid on our very first podcast! Recorded at Pink14 in Las Vegas with Barclay Rae and Rebecca Beach with guest Ian Aitchison from LANDESK. The team discuss Shadow IT, Axelos Announcements, Pink Conference agenda and other industry news (not forgetting the best moustache in the world!) Listen on SoundCloud here... 

Live from PINK14 – Day 1 in review

As day one of PINK14 comes to a close I am feeling somewhat frazzled. In Vegas nothing is modest and reserved and PINK14 is no different. Held in the beautiful and ostentatious Bellagio hotel the sheer number of sessions is frankly mind boggling and trying to decide which to attend leaves you wishing cloning yourself were an option. Luckily the majority are repeated to make missing anything you really... 

LogMeIn ends free offering

Within the last week remote computer access software company LogMeIn have announced that they will be discontinuing their free remote access product – LogMeIn free – with immediate effect. “After 10 years, LogMeIn’s free remote access product, LogMeIn Free, is going away,” wrote LogMeIn’s Tara Haas. “We will be unifying our portfolio of free and premium remote access... 

Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

Customer Experience the Apple Way

You’ve probably noticed that Customer Service has become an old fashioned term.  Nowadays it’s all about the “Customer Experience” led in no small part by Apple and it’s crew of blue shirted genii poised to help with all of your purchasing and technical needs. According to Carmine Gallo, author of The Apple Experience, there are ‘5 Steps of Service’ that every Apple Store staff member... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

itSMF Estonia Conference Round-up

Beautiful Estonia On Wednesday 11th December, in a very cold and snowy Tallinn, President of itSMF Estonia, Kaimar Karu kicked off the annual itSMF Estonia conference by introducing all of the speakers and encouraging delegates to ask questions of them throughout the day. Kaimar had managed once again to raise attendance of the conference (by 10%), with representation from 10 different countries, and... 

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