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Review: Cherwell for Change, Configuration and Release

Cherwell Service Management This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, ITinvolve, TOPdesk Executive Summary Elevator Pitch Cherwell Service Management® is a functionality-rich and user friendly tool. The flexibility of Cherwell Service Management allows customers... 

Review: Axios for Change, Configuration and Release

Axios This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Cherwell, ITinvolve, TOPdesk Executive Summary Elevator Pitch Axios assyst is a solid, mature and well-rounded tool marketed towards organisation with 1,000+ end users.The functionality and design of assyst provides the ability... 

Stop Blaming Release Management!

When releases fail, we often point a finger at the release manager, expecting that person to make the necessary corrections to prevent similar failures in the future.  In doing so, we miss the real target – the service delivery flow.  This flow, with its many inputs, is in disarray in most organizations and the solution seems daunting.  This article proposes that there is a simple, inexpensive,... 

Assessment Criteria: Outside IT Product Review

In March of this year, we will be kicking off our product review dedicated to “Outside IT”, which will take a look at the use of ITSM technology outside the IT department. Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT department, highlight key competitive differentiators and provide readers of The ITSM Review with impartial market intelligence... 

Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

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