News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Reporting & Analytics"

Coming Soon – Reporting & Analytics Group Test

Ta dah! Preview of coming attractions – our sparkly new reporting & analytics group test! Our next group test will explore how reporting & analytics can support your IT organisation and will look at the following areas: Format & view options Reactive metrics Proactive metrics Integration CSI The research will highlight competitive differentiators; feature key strengths and showcase... 

Product Group Tests

Article by Topic