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Secrets of Request Fulfilment

  Peter Hubbard This article has been contributed by Peter Hubbard, Principal IT Service Management Consultant at Pink Elephant EMEA and is based on a recent presentation that he delivered at the itSMF UK Conference and Exhibition. Request Fulfilment is one of the most useful, yet underrated, areas within IT Service Management. It has been widely recognized for many years that the ‘Front Face’... 

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