News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "request management tools"

Transforming the User Experience

We often hear that we need to do more to transform the ‘experience’ of our IT Customers. Transforming what? Why do we need to do this? Well because so many IT customers and users complain about the quality and level of communications and feedback when dealing with IT departments. This can vary from simply being too slow to respond, or slow to run projects, being negative or resistant to change,... 

Product Group Tests

Article by Topic