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Review: LANDESK Service Desk (Best in Class)

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice SMT-X Commercial Summary Vendor LANDESK Product LANDESK Service Desk Version reviewed 7.8 Date of version Release January 2015 Year Founded 1985 Customers 1000 worldwide Pricing... 

Review: Samanage for Outside IT 2014

Samanage This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, ServiceNow, TOPdesk To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch Vendor pitch is around speed of implementation and lack of need for technical input and ease... 

Review: TOPdesk for Outside IT 2014

TOPdesk This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, ServiceNow To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch TOPdesk offers ‘out-of-the-box’ service management solutions, with standard configurations... 

Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

Event Review, itSMF India Annual Conference, Bangalore

itSMF India held their 2nd annual conference at the Vivanta Hotel in Bangalore on the 5th November. My quick video review is below. Some thought provoking presentations, interactive panel sessions and great simulation exercise to finish the day. Congratulations to Suresh GP and the itSMF India team for an excellent conference and thanks for inviting us. Unashamed commercial plug: Suresh GP (Our courteous... 

Nexthink V5 Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Nexthink V5 Review Vendor Nexthink Product Nexthink V5 Version reviewed 5.2 Date of version... 

Freshservice Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Nexthink ManageEngine ServiceDesk Plus Alemba vFire [BEST IN CLASS] Commercial Summary – Freshdesk FreshService Review Vendor Freshdesk Inc. Product Freshservice Version reviewed n/a Date... 

ManageEngine ServiceDesk Plus Review for Proactive Problem Management

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink Alemba vFire [BEST IN CLASS] Commercial Summary – ManageEngine ServiceDesk Plus Review Vendor ManageEngine Product ServiceDesk Plus Version reviewed 9.0 Date of... 

Alemba vFire Review for Proactive Problem Management [BEST IN CLASS]

This is part of a competitive review of software vendors who offer Proactive Problem Management capabilities as part of their IT service management (ITSM) solution. Other products reviewed: Summary Page Freshservice Nexthink ServiceDesk Plus (Manage Engine) Alemba vFire Review – Commercial Summary Vendor Alemba Ltd Product vFire 9.1 Version reviewed 9.1 Date of version Release 2011 Year... 

Change, Configuration and Release Review – The results (2014)

This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge is power”.  We feel that... 

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