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Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General Manager for EMEA to talk through some of the findings.     Andy’s take on SIAM: “SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access.... 

Quick Guide to Knowledge Management

This quick guide has been contributed by Mike Simpson of CIH Solutions. The guide discusses how Knowledge Management (KM) can be used to manage risk and control costs in an IT Service Management environment. The guide identifies four ‘hot spots’ based on the author’s experience and outlines common problems and suggests solutions using KM. Introduction Author: Mike Simpson, CIH Solutions As with... 

Service Improvement at Cherry Valley

Problem, risk, change , CSI, service portfolio, projects: they all make changes to services.  How they inter-relate is not well defined or understood.  We will try to make the model clearer and simpler. Problem and Risk and Improvement The crew was not warned of the severe weather ahead In this series of articles, we have been talking about an ethanol train derailment in the USA as a case study for... 

Product Group Tests

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