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ITIL Manifesto Update

This article is a summary of the ITIL Manifesto session held at ITSM14. It was written by Rob Spencer, who has been coordinating, recording and agitating the discussions around this initiative after it was first discussed on twitter between Stuart Rance, Claire Agutter, Barclay Rae, Suresh GP, James Finister and Kaimar Karu. Firstly thanks to itSMF for giving us a late-notice slot at ITSM14, to Barclay... 

Podcast Episode 6 – ITIL Manifesto

In this episode regular host Barclay Rae talks to Rob Spencer regarding the ITIL Manifesto initiative. A community effort at articulating the core business values into bite-size chunks, an elevator pitch for ITIL. Links Rob Spencer, itSMF UK Transition SIG Vice-Chair, @ChangeRelease #ITILmanifesto Interview with Rob Spencer (German) “Nutzer sind trotz ITIL unzufrieden – ITIL Projekte scheitern.... 

Enterprise Release Management Tools Group Test

The ITSM Review will be performing a deep dive review of Enterprise Release Management tools. This article provides an introduction to Enterprise Release Management (ERM) and a high level summary of typical functionality. Notes This group test will be conducted by Rebecca Beach, our ITSM Analyst, and Rob Spencer, Change and Release specialist and vice-chair of the UK itSMF Transition SIG. We’ve... 

Product Group Tests

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