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Review: BDNA for Integrations [BEST IN CLASS]

This independent review is part of our Integrations 2013 Group Test. Integrations 2013 Group Test Overview and terms Also participating – Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink, ServiceNow Executive Summary Elevator Pitch If anyone has ever tried to cleanse raw inventory data to build a picture of what is actually installed out there... 

Integrations Group Test line up announced

Winning team: Which tool set will lead our Integration Group Test by Ros Satar (…and gratuitous shot of Chris Froome in his yellow jersey enroute to win the 100th edition of the Tour de France with Team Sky) Absolute Software, BDNA, Bomgar, Cherwell, EasyVista, LANDesk, ManageEngine, Matrix42, Nexthink and ServiceNow are confirmed participants for our upcoming ‘Integrations’ review. The... 

The Chips Are Down at Know 13, Vegas

There is something so unique about visiting Las Vegas – Home to ServiceNow’s Knowledge13 this year Quite apart from the breath-taking scenery as you fly in (we’ll forget about the nerve racking sprint through Chicago and making the connecting flight literally with minutes to spare for now), it is like a whole other world. And that also goes for the resort complex – held in the Aria complex,... 

Product Reviews Roadmap

Swit Swoo! Ros Satar looking glam at Edgasbaston Cricket Stadium in Birmingham for the SDI awards dinner. We have the following technology reviews scheduled for publication before the end of 2013 on The ITSM Review: Service Catalogue By Barclay Rae, Completed, to be published soon. See ‘Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue‘ and ‘Barclay... 

Integrating IT management data to support ITSM

Integrating IT management plumbing to support ITSM processes With my Incident and Problem Management focussed review completed, I am now turning my attention to my next review project: Integration tools that compliment ITSM. Integration Tools complementing ITSM One of the key elements of delivering quality service to an organisation is to ensure that teams have relevant information to hand, to assist... 

The “Capita” Label – A Red Herring Swimming in the Moat of Castle ITIL

Chris Barrett, Capita Ever since the announcement of the Cabinet Office and Capita Group Joint Venture, the great, the good, and some of the rest have speculated here and there about the future of the Best Practices Portfolio. Chris Barrett (currently a Transformation Director at Capita Consulting) is one of the first of the newly appointed management team for the new joint venture company, and spoke... 

Review: Axios assyst

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch A tidy interface, driven by product hierarchies, and backed up with a potentially powerful CMDB.Work put in to configure the Info Zone, Guidance and FAQs can make the job of the Service Desk, Analysts, and even the end user interaction easier. Strengths Crisp... 

Review: BMC Footprints

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch An improved interface and comprehensive coverage of Incident and Problem Management, with some added innovation to make scheduling work a little easier for Service Desks and support staff alike. Strengths Logging by Type, Category and Symptom... 

Review: Cherwell

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch Cherwell use intelligent interfaces and well constructed forms to automate the basics of the processes in a comprehensive and informative way. Strengths Core stages of process management as part of the user interface In-context configuration... 

Review: TOPdesk

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch TOPdesk adds Kanban-type resource scheduling to add a new dimension onto Incident and Problem Management. Strengths The Plan Board incorporates a Kanban style approach to scheduling tasks to help drive efficient resourcing Keywords trigger... 

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