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Book Review: Kanban from the inside

Kanban from the inside by Mike Burrows Over the weekend I read through Mike Burrows’ new book “Kanban from the Inside” which was hot off the press, newly released this month. Mike works as UK Director of DJAA – David J Anderson & Associates, relevant because David is considered to be the father of Kanban as it’s applied to knowledge work and IT. I’ve followed David’s writing and... 

Scrum vs Kanban

Is this an Alligator or Crocodile? Read this article to find out (Oh… and you might learn about Kanban and Scrum too!) What are the differences between Scrum and Kanban anyway? When you’re studying two similar animals from different species – I don’t know, lets use crocodiles and alligators – it’s easier to spot the similarities than the differences. I’ll give you one now... 

Agile CSI: continual service improvement done right

Don’t worry. I am not going to rant on about hypothetical methods or visionary statements. I will not explain why agile is important for the ITSM industry, nor will I explain why agility is crucial for business survival. After all, these are no-brainers, right? I will only use your valuable time to illustrate a practical experience on implementing continual service improvement (CSI), the agile way. In... 

Applying Agile principles to Service Management

“A man who chases two rabbits catches none.” Regular readers of my blog on The ITSM Review, or over at ScrumProUK know that I enjoy exploring the gap between the worlds of IT Service Management and Agile development methodologies. Today I wanted to go back to basics, back to square one and start over by explaining why you – as a reader from the world of Service Management or corporate IT... 

Product Group Tests

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