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Review: SMTX Service Catalogue SSP

This independent review is part of our Self Service Market Review. Self Service Market Review and Terms Also participating: Alemba Atlassian Cased Dimensions Cherwell Service Management EasyVista Freshservice LANDESK (best in class) Commercial Summary Vendor SMT-X Product SSP Version reviewed 7.1 Date of version Release October 2014 Year Founded 2009 Customers 45 Pricing Structure #End... 

Self Service IT: Not as Scary as it Sounds

This article has been contributed by Stuart Power, UK Sales Manager at Matrix42. I don’t know about you, but I’ve worked for a number of companies at which, as a new employee, it has taken days or weeks to be given the technology I need to do my job. I’ve no doubt it’s still happening in many organisations today. But as the proportion of ‘digital natives’ in the workforce increases, that... 

Industry News Roundup Incl IT4IT Forum Launch

No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our news roundup of what we’ve found interesting this week. Why Shell, BP & PwC Teamed Up To Launch Platform-Neutral IT4IT Forum – Archana Venkatraman at Computer Weekly reports that Shell, BP and PriceWaterhouseCoopers (PwC), along with IT suppliers Microsoft, IBM and HP, have... 

Technology Review: EasyVista

This is a review of the EasyVista ITSM solution. The product (set) reviewed was: EasyVista ServiceManager EasyVista Service-Apps EasyVista Click2Get These collectively make up ‘EasyVista.com’ – the product set reviewed will be released on July 1st 2014. At a glance EasyVista is an established and growing player in the ITSM industry – from an initial start in 1988 through to a floated business... 

Implement Enterprise Request Management in Five Straightforward Steps

 This article has been contributed by John Sundberg, Co-founder and President of Kinetic Data. John Sundberg A new approach to service request management is gaining ground in companies around the globe. Called Enterprise Request Management, or ERM, this framework is finding favor with organizations because it allows them to take an incremental and evolutionary approach to centralizing and modifying... 

The Kitchen Nightmare Approach to Continual Service Improvement

Gordon Ramsey Following on from my trip to itSMF Norway last week, I wanted to share with ITSM Review readers my thoughts on Rae Ann Bruno’s presentation along with some of the key pieces of advice that she presented. Believe it or not this presentation focused on the well-known chef, Gordon Ramsey. “What on earth can Gordon Ramsey teach us about ITSM?” I hear you all cry! Well as it turns... 

Orange, green, blue, purple – what colour is ITSM?

PINK. The answer is still PINK. PINK14 seem a long time ago now, and I have to confess that I am already secretly (although I guess it’s not a secret when I publish it in an article right?) planning my trip for PINK15. There has already been a stream of blogs from people providing their thoughts on the conference: The IT Superhero – A recap of Pink 2014 – Ian Aitchison Pink14: was it worth... 

Service Catalogue 2013 Group Test – The Results

This is a review of software products and vendors in the ‘Service Catalogue’ market area. This is a complex and varied market place and consideration should be given to the Market Overview section. Download Review (Free PDF, No Registration Required – 405kb, 8 Pages) Service Catalogue 2013 Best in Class: Axios Systems Service Catalogue 2013 Best in Class Axios – scalable to big customized... 

Review: Matrix42 for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, ServiceNow Executive Summary – Matrix42 Overview Strong request and Catalogue functionality – technical focus Good option for Tech-only implementations (e.g. MSPs) Strengths Good Request and Catalogue... 

Review: Axios assyst for Service Catalogue [BEST IN CLASS]

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Biomni, Matrix42, ServiceNow Executive Summary – Axios (BEST IN CLASS) Overview High-end option for Medium – Enterprise Simple intuitive UI/OOTB Strengths Seamless integration with assyst ITSM processes UI Strategic approach Vendor... 

Product Group Tests

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