News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "service catalog"

Review: Biomni Front Office for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios (BEST IN CLASS), Matrix42, ServiceNow Executive Summary – BIOMNI Overview Good functionality Nice commercial approach Good option for Tech-only implementations (e.g. MSPs) Strengths Good intuitive functionality Commercial... 

Request Fulfilment in ITIL 2011

"ITIL 2011 sees a hefty revision for the Request Fulfilment process." What is it? The ITIL® Request Fulfilment process exists to fulfil Service Requests – for the most part minor changes or requests for information. Request Fulfilment landed on us in ITIL v3 when there was now a clear distinction between service interruptions (Incidents) and requests from users (Service Requests for example... 

Event Listing: Service Catalogues & Service Portfolios Seminar, itSMF UK, 18th April, Solihull

National Motorcycle Museum, Solihull What? itSMF UK Seminar – Service Catalogues & Service Portfolios “Service catalogue, service portfolio and service level management are the essential elements of the relationship between IT and the business.  Without these processes in place, it is increasingly difficult to define what IT services are available to the business and on what basis. But the... 

Product Group Tests

Article by Topic