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ITSM Back To Basics – The Service Catalogue

Introduction So here’s the thing. I’ve worked in IT forever and in ITSM for over 15 years and it never fails to amaze me how many failed or unused Service Catalogues there are kicking about out in industry. As a consultant I’ve seen and heard horror stories of clients paying upwards of £60,000 for a Service Catalogue they were told would solve all their problems only to be presented... 

Integration, Bow Ties & Service Catalogues; Cherwell SIAM Survey Results

Andy White, Cherwell     Our friends over at Cherwell recently conducted a survey on all things SIAM and I was lucky enough to catch up with Andy White, Vice president & General Manager for EMEA to talk through some of the findings.     Andy’s take on SIAM: “SIAM provides a performance regime to govern and control so organisations only pay for things they can use and access.... 

Smart Watches, Kangaroos & Demand Management; Knowledge 16 – Day 1

It’s Vegas baby! Knowledge is an annual event hosted by ServiceNow to share, collaborate and promote their platform. To give you an idea of the scale of this years Knowledge16 event, it has over 11,000 people registered, 160+ sponsors & partners and there are presentations on everything from Agile to password resets. More than 11,000 attendees will “Experience the Service Revolution” this... 

Two Speed Transition – Agile vs. Traditional

The service transition SIG presented an interactive session at the itSMF conference in November to discuss modern innovative and traditional approaches to Service Transition. The conference session covered Release Management, Service Catalogue and Early Life Support and arguments were made for both traditional and more modern innovative approaches in quick fire 5 minutes presentations. After each round,... 

Industry News Roundup Incl IT4IT Forum Launch

No time to read all the interesting news and info floating around social media and appearing in your inbox? Read our news roundup of what we’ve found interesting this week. Why Shell, BP & PwC Teamed Up To Launch Platform-Neutral IT4IT Forum – Archana Venkatraman at Computer Weekly reports that Shell, BP and PriceWaterhouseCoopers (PwC), along with IT suppliers Microsoft, IBM and HP, have... 

ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as service catalogue, SIAM, and the consumerization of IT. In Summary In addition, Stephen also talks about: Witnessing an increased use of ITSM tools outside IT The differentiators needed by vendors to disrupt... 

Assessment Criteria: Outside IT Product Review

In March of this year, we will be kicking off our product review dedicated to “Outside IT”, which will take a look at the use of ITSM technology outside the IT department. Overview The aim of this review is to showcase best of breed ITSM software in use outside the IT department, highlight key competitive differentiators and provide readers of The ITSM Review with impartial market intelligence... 

Service Catalogue 2013 Group Test – The Results

This is a review of software products and vendors in the ‘Service Catalogue’ market area. This is a complex and varied market place and consideration should be given to the Market Overview section. Download Review (Free PDF, No Registration Required – 405kb, 8 Pages) Service Catalogue 2013 Best in Class: Axios Systems Service Catalogue 2013 Best in Class Axios – scalable to big customized... 

Review: Matrix42 for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios [BEST IN CLASS], Biomni, ServiceNow Executive Summary – Matrix42 Overview Strong request and Catalogue functionality – technical focus Good option for Tech-only implementations (e.g. MSPs) Strengths Good Request and Catalogue... 

Review: Axios assyst for Service Catalogue [BEST IN CLASS]

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Biomni, Matrix42, ServiceNow Executive Summary – Axios (BEST IN CLASS) Overview High-end option for Medium – Enterprise Simple intuitive UI/OOTB Strengths Seamless integration with assyst ITSM processes UI Strategic approach Vendor... 

Product Group Tests

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