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Review: Biomni Front Office for Service Catalogue

This independent review is part of our 2013 Service Catalogue Group Test. Service Catalogue 2013 Group Test Overview and terms Also participating – Axios (BEST IN CLASS), Matrix42, ServiceNow Executive Summary – BIOMNI Overview Good functionality Nice commercial approach Good option for Tech-only implementations (e.g. MSPs) Strengths Good intuitive functionality Commercial... 

Coming Soon: Axios, Biomni, Matrix42 & ServiceNow Showcase Service Catalogue

Axios, Biomni, Matrix42 and ServiceNow - who leads the pack in Service Catalogue? Axios, Biomni, Matrix42 and ServiceNow are confirmed participants for our upcoming ‘Service Catalogue’ review. Our assessment criteria at a glance: Service Design – the ability to create a database of service records, containing a number of business and technical attributes, processes and workflows. Service... 

7 golden rules for getting the most from the Service Catalogue

This article has been contributed by Yemsrach Hailemariam, ITSM Consultant at Macro 4. Implementing IT service management (ITSM) according to ITIL best practice is often seen as a large, complex undertaking which those outside of IT may sometimes struggle to see the true value of.  This can mean the IT department feels some pressure to demonstrate early evidence of practical progress to help win the... 

Event Listing: Service Desk & SLM Seminar, itSMF UK, 12th September 2012, Manchester

What? itSMF UK Seminar – Service Desk and SLM The Service Desk is at the frontline to increase service quality, reduce cost and pressed to do more with less. Many are still searching for tools to help move them from their traditional fire fighting roles in-order to free up resources to more spend time on better managing customer expectations and improving service. What are the best approaches to... 

Rob England: What is a Technical Service Catalogue?

Amtrak 14th Street Coach Yard (Chicago, IL, US): A railway provides other functions: track gangs who maintain the trackwork, dispatchers who control the movement of trains, yard crews who shuffle and shift rolling stock. It is clear that these are not services provided by the railway to its customers. They are internal functions. We are looking at railways (railroads) as a useful case study for talking... 

Rob England: What is a Service Catalogue?

"The menu analogies we see all the time when talking about service catalogue are misleading. " We are looking at railways (railroads) as a useful case study for talking about service management. What is the service catalogue of a railway? If you said the timetable then I beg to differ.  If you said one-trip, return and monthly tickets I don’t agree either. The menu analogies we see all... 

Event Listing: Service Catalogues & Service Portfolios Seminar, itSMF UK, 18th April, Solihull

National Motorcycle Museum, Solihull What? itSMF UK Seminar – Service Catalogues & Service Portfolios “Service catalogue, service portfolio and service level management are the essential elements of the relationship between IT and the business.  Without these processes in place, it is increasingly difficult to define what IT services are available to the business and on what basis. But the... 

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