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An alternative source of talent for your service desk?

Due to the advances in healthcare and longer life expectancy it is estimated that within 15 years of the date of this article almost a third of the UK workforce will be in the over 50-age bracket. Do you have an apprentice working in your IT department? Perhaps on your Service Desk learning the ropes, planning their rise through the ranks to Database Administrator or Network Engineer? I of course am... 

Hiring the right people for your Service Desk

Hiring people for a service desk is a major challenge, but an important one. Without good people, even the best processes and tools will fail to deliver high quality services and support. So where do you start? Planning out a recruitment process is critical to helping you find the right person quickly. IT Recruitment is complex and requires good project management (although it is a process that rarely... 

Review: Cherwell

This independent review is part of our 2013 Incident and Problem Review. See all participants and terms of the review here. Executive Summary Elevator Pitch Cherwell use intelligent interfaces and well constructed forms to automate the basics of the processes in a comprehensive and informative way. Strengths Core stages of process management as part of the user interface In-context configuration... 

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