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Moving Beyond ITSM Maturity Assessments

Maturity assessments are popular for kick-starting ITSM initiatives. It allows an organization to spot gaps and prioritize areas for improvement. However, the half-life of a maturity assessment is remarkably short and the impact of the glossy report can quickly fade. The key messages and compelling recommendations can soon be lost in the noise of other projects and new fires to fight. What stops the... 

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