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The Adaptive Service Model

The Taking Service Forward initiative has launched the first release of the Adaptive Service Model, you can see the official announcement here. This model is the first step on the way to an open architecture for service management. I’d like to share some of my thoughts about what the model is, why we need it, and how it might evolve in the future. This model is owned by a community called Taking... 

itSMF Estonia Preview: Standardizing the delivery of public services

Janek Razov Ahead of his presentation at itSMF Estonia, we caught up with Janek Rozov, Head of Information Society Services Development Department at the Ministry of Economic Affairs and Communications. The Ministry of Economic Affairs and Communications in Estonia has taken the lead in standardizing the delivery of public services. Can you please explain why this initiative has been undertaken and... 

Product Group Tests

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