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Too much Shadow IT? Sunlight is the best disinfectant

“Sunlight is the best disinfectant” U.S. Supreme Court Justice Louis Brandeis. Could issues with Shadow IT be addressed by openness and communications? A lot of people confuse the term Shadow IT for something more sinister, something straight out of a Tom Clancy cyber-espionage thriller. If it were so, it’d be so much more cooler, of course, but on the contrary, Shadow IT is something far... 

"You need to practice what you preach" says Ken Gonzalez (Video)

This interview was filmed at the Pink Elephant Conference and features Ken Gonzalez, Service Management Consultant at Engaged Consulting Inc, discussing his views on ITSM. In Summary In addition, Ken also talks about: His work with AXELOS Shadow IT Best practice frameworks, and whether ITIL is still relevant Please note that owing to this interview being filmed live at the Pink Elephant event,... 

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