News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "shane carlson"

Podcast Episode 8: ITSM Outside IT

ITSM Review Podcast Episode 8: ITSM Outside IT – Enterprise Service Management In this episode Barclay Rae, Shane Carlson from Fruition Partners and Martin Thompson discuss using ITSM principles and technology outside the IT department – known as Enterprise Service Management. Topics include: Shane reports that 3/10 new Fruition projects are outside the IT department HR is a leading area... 

A Great Free ITSM & ITAM Process Tool (via #Back2ITSM)

Cognizant Process Model This is a very cool online tool for anyone in ITAM or ITSM. COGNIZANT PROCESS MODEL This great resource was kindly shared by Shane Carlson of Cognizant. Shane is a founding member of theĀ #Back2ITSM community, whereby ITSM professionals are encouraged to share their expertise for the benefit of others (and therefore develop the industry). The process model includes the following... 

Product Group Tests

Article by Topic