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SIAM for Complete Beginners

For those of you who read this website regularly, you’ll know that we are running a joint SIAM workshop with the BCS later on this month. It’s already fully booked and we’re planning further events in 2016. Interest in SIAM has definitely taken off in the last year or so but for every enthusiast there’s also the person asking “what is SIAM and why should I find out more?” Basic Principles: Service... 

SIAM Skills Workshop – Free Half Day Event

Tuesday 17th November 2015. 12.00pm to 4.30pm, BCS Offices, London.   Introduction Following the success of the first SAM Skills workshop, The SIAM Skills Workshop is a free to attend, joint event brought to you by BCS, The Chartered Institute for IT and the ITSM Review. Run over an afternoon, starting over an informal lunch, we invite you to join us for an independent Service Integration... 

ITSM14 Preview: Simon Durbin with "Don't let SIAM cloud your judgement"

Simon Durbin of Information Services Group In the run up this year’s itSMF UK conference ITSM14, I chatted with Simon Durbin about his upcoming session entitled “Don’t Let SIAM Cloud Your Judgement”. Q. Hi Simon, can you give a quick intro to your session at ITSM14? I am going to be demystifying some of the hype that surrounds SIAM. As with any new management or technology ‘trend’ there... 

ITSM14 Preview: Karen Brusch and Managing Multiple Suppliers from an SLM Perspective

Karen Brusch of Nationwide Building Society and itSMF UK In the run up this year’s itSMF UK conference, ITSM14, I chatted with Karen Brusch of Nationwide Building Society and itSMF UK about her upcoming session entitled “Managing Multiple Suppliers from an SLM Perspective”. Q. Hi Karen, can you give a quick intro to your session at the itSMF UK Conference? The itSMF UK Service Level Management... 

ITSM: Going beyond IT – thoughts from Stephen Mann (Video)

This interview was filmed at the Pink Elephant Conference and features Stephen Mann, Senior Manager, Product Marketing at ServiceNow discussing the current hot topics he is seeing in ITSM, such as service catalogue, SIAM, and the consumerization of IT. In Summary In addition, Stephen also talks about: Witnessing an increased use of ITSM tools outside IT The differentiators needed by vendors to disrupt... 

Product Group Tests

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