News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "skill"

Hiring the right people for your Service Desk

Hiring people for a service desk is a major challenge, but an important one. Without good people, even the best processes and tools will fail to deliver high quality services and support. So where do you start? Planning out a recruitment process is critical to helping you find the right person quickly. IT Recruitment is complex and requires good project management (although it is a process that rarely... 

Skills Framework for the Information Age (SFIA) Quick Guide

I know, it actually sounds like something they used to show early in the morning when I was growing up as part of an adult learning initiative, long before children’s television schedules took off. The first I heard of it was at the itSMF Regional Seminar in Staines, as part of the “speed-dating” networking sessions, as Matthew Burrows had just finished writing the pocket book. Before chatting... 

Product Group Tests

Article by Topic