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An alternative source of talent for your service desk?

Due to the advances in healthcare and longer life expectancy it is estimated that within 15 years of the date of this article almost a third of the UK workforce will be in the over 50-age bracket. Do you have an apprentice working in your IT department? Perhaps on your Service Desk learning the ropes, planning their rise through the ranks to Database Administrator or Network Engineer? I of course am... 

Skills Framework for the Information Age (SFIA) Quick Guide

I know, it actually sounds like something they used to show early in the morning when I was growing up as part of an adult learning initiative, long before children’s television schedules took off. The first I heard of it was at the itSMF Regional Seminar in Staines, as part of the “speed-dating” networking sessions, as Matthew Burrows had just finished writing the pocket book. Before chatting... 

Product Group Tests

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