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Mobile: the new frontier for self-service

Artificial Intelligence on the service desk [Holly from RedDwarf]Google searches performed on a mobile device outstripped desktop searches (in certain territories), according to figures released last week. That’s an important milestone in the meteoric use of mobile. Of course, the searches refer to global use of Google, including consumers searching for the nearest pizza joint, and are not necessarily... 

The Internet of Things, Big Data and ITSM

Science fiction becoming science fact I have noticed recently during my travels with EasyVista, that Hotel staff have begun to offer two or three WIFI codes on check-in, in recognition of the fact that we are all carrying multiple devices. Like sheep and rats, devices connected to the Internet outnumber humans. The number of objects connected to the Internet actually surpassed humans back in 2008.... 

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