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Rapportive – Adding Social Context to Email

The Rapportive Panel within Gmail Strictly speaking, this technology is probably best described as ‘Social CRM’ rather than ‘ITSM’ but it’s a great example of pulling social feeds into a web service. In a nutshell – you get a social summary of the person you are emailing. The more information and context I have about my customer, user, reader, business partner – the better service... 

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