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Support Provision & the Changing Landscape of the Service Desk

Service desk teams provide support and service to company employees, helping them to make the most of the IT assets that the company provides. At least, that was always the role that IT Service Management teams saw themselves providing. The overall goal may not have altered, but how this is fulfilled has been changing. The traditional methods that service desk teams use to demonstrate their value don’t... 

ITSM Review Reader Analytics

This article provides a summary of the visitor analytics for the ITSM Review over the last twelve months (See also ITAM Review reader analytics) First of all, a sincere thank you to our readers, contributors and followers for your continued support. Our humble little blog served up ITSM content to a mind-boggling 312,963 readers in the last twelve months from just about every country on the planet.... 

Social IT in the enterprise: Getting past the hype

Can social IT crack open information stuck in departmental silos and improve IT department to business communications? Social IT has generated a lot of hype over the last few years but many organizations have been left wondering how to turn the grand theory into practice – in a way that delivers tangible results for the business. People know what social media is; they just don’t know how to transfer... 

New CEO of itSMF UK says, “ITSM needs to broaden its outlook”

“…ITSM does need to broaden its outlook. ITSM needs to adapt to manage today’s more complex environment and wider developments – for instance, issues like cloud computing, social media, BYOD, big data and the huge growth of mobile. If it doesn’t, ITSM may possibly run the risk of withering into an outdated set of processes. “ I recently chatted to the new CEO of itSMF UK, Mike... 

itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

itSMF UK BIG4 Twitter Chat

itSMF UK’s new initiative for 2014, ‘The Big 4 Agenda’ kicked off last week with the first of the five scheduled Twitter Chats taking place. The chat featured Big4 Agenda Speaker and itSMF UK Vice-Chair John Windebank and was moderated by Kathryn Howard the pioneer of the #leadit Twitter Chats for itSMF Australia. The Twitter Chat Model The Twitter Chat model shows that itSMF UK are taking strides... 

Do you clog your social media channels with useless crap?

True value or ego massage? ’64 % of the people sharing information from others to others did it to get attention, show friendship, show they have inside information, show humour…’ Do you care what you share or clog your social media channels with useless crap? In this article Tobias Nyberg explores why people share at all. Sharing and caring Is there a way to tell if what I’m sharing... 

Reader Census – Your Opinion Counts

Visitors from Saharan Africa, Madagascar and Cuba remain elusive (Google Analytics) A BIG thank you to all ITSM Review readers, supporters and contributors. We’ve just passed the 16,000 17,000 visitors a month threshold in May. I’m proud to say our growth has been 100% free range organic (Roughly 50% social media and 50% folks accidentally stumbling across us somewhere on the web).... 

Power to the People

How Social IT Rebalances the People Process Technology Equation A remarkable transformation is taking place in the world of information technology today. It reflects a new generation of knowledge workers utilizing social media to improve problem-solving, foster collaboration and spark innovation. However, despite the continued reference to the traditional triad of success encompassing people, process... 

Getting Started with Social IT (Part 1 of 2)

Today’s post from Matthew Selheimer of ITinvolve is part one of a two-part feature on Social IT maturity, part 2 will follow soon.  "Most of your customers, employees and stakeholders are actively using social media" Today, 98 percent of the online population in the USA uses social media sites, and worldwide nearly 6 out of every 10 people use social networks and forums. From a business... 

Product Group Tests

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