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ITSM14 Preview: Patricia Speltincx with “The 7 Building Blocks for ITSM Success”

In the run up this year’s itSMF UK conference ITSM14, I chatted with Patricia Speltincx about her upcoming session entitled “The seven building blocks for IT Service Management success”. Q.  Hi Patricia, can you give a quick intro to your session at ITSM14? In my presentation, I will challenge the classical ITSM implementation approach and propose a different paradigm based on 7 building blocks,... 

Strategy, IT value & buzzwords – is there an elephant in the room?

Meeting Sophie Danby from ITSM Review This was my first time attending the Pink Elephant conference and I must say, I was very impressed. I had heard that Pink is the “must-attend” service management conference and I’m pleased to say that Pink did not disappoint. The Pink staff, the sessions, and the people all are top notch, even the food was great. To post every highlight would simply... 

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