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ITIL Manifesto Update

This article is a summary of the ITIL Manifesto session held at ITSM14. It was written by Rob Spencer, who has been coordinating, recording and agitating the discussions around this initiative after it was first discussed on twitter between Stuart Rance, Claire Agutter, Barclay Rae, Suresh GP, James Finister and Kaimar Karu. Firstly thanks to itSMF for giving us a late-notice slot at ITSM14, to Barclay... 

itSMF Australia Annual Conference (LEADit)

This year’s conference will be hosted in Melbourne It is with incredible excitement that we are able to announce that we will be the Media Partner for the itSMF Australia Annual Conference (LEADit), 13-15 August 2014, at The Pullman Melbourne Albert Park Hotel in Australia. This ITSM event, which is the largest in the southern hempishere, brings together more than 500 IT professionals, with over... 

Podcast Episode 2: 'Hot tables' at SITS, ITSM Industry News, CSI and Barclay in his onesie?

Thanks to our friends at ManageEngine for sponsoring this podcast. Episode 2 of The ITSM Review Podcast! Hosted by Barclay Rae and Rebecca Beach. Special Guest: Stuart Rance from Optimal Service Management ITSM Industry News HDI ‘Hot Tables’ at SITS 29th – 30th April, London ITSM Social Gathering 30th April London Knowledge ’14 April 27 – May 1, San Franscisco Tools Market... 

Excellent service doesn’t have to cost more

I have seen discussions in social media about whether service providers should aim to deliver excellent service, or just deliver the service they have agreed to. One side of the argument says that we have more choices than we used to, and that service providers must aim to delight all their customers or they won’t survive in a modern, consumer-oriented competitive environment. Other people argue... 

Live from PINK14: AXELOS Announcements

Today at the Pink Annual Conference and Exhibition in Las Vegas, AXELOS made a number of announcements from launching new products to introducing new members of the team. In the coming days we will be publishing a video interview with some of the AXELOS team to discuss said announcements in more detail, until then a brief summary can be found below. Thanks to @AXELOS_GBP for taking the time to talk... 

The Adaptive Service Model

The Taking Service Forward initiative has launched the first release of the Adaptive Service Model, you can see the official announcement here. This model is the first step on the way to an open architecture for service management. I’d like to share some of my thoughts about what the model is, why we need it, and how it might evolve in the future. This model is owned by a community called Taking... 

2013: A Year in ITSM Review

Merry Christmas and a Happy New Year! As 2013 begins to draw to a close, I thought it would be nice to finish off the year with a final article that’s an overview of what has happened at the ITSM Review over the last 12 months.  That’s right, this will be our last post for 2013 because the entire team is heading off to fill their faces with mince pies and sherry. But don’t worry we’ll be back... 

Ashley Hanna

Ashley Hanna 18.03.1960 – 25.11.2013 Ashley Hanna passed away on 25th November after a long struggle with cancer. Ashley was a source of inspiration for many in the IT service management industry and has been my personal friend and mentor for many years. I first met Ashley in 1997. At the time I worked for Digital Equipment Corporation (DEC) and I was attending a Compaq high availability training... 

itSMF UK Conference 2013 – the practitioner perspective

Meeting the famous ITSM Penguin When I got a tweet from Sophie saying I’d won the ITSM Review Competition for a free ticket to the itSMF UK Conference and Exhibition I seriously couldn’t wait to tell people…especially my manager who was delighted. I’ve never been to Birmingham and I’d certainly never been to an itSMF UK conference and now I had the chance to be there in a more interactive... 

Day 1 Review: itSMF UK Conference

The ITSM Team pre-dinner awards This was my very first visit to the itSMF UK conference. I arrived Sunday afternoon and got straight into the networking. Whenever I’ve been to an event before I have always attended with someone else and felt comfortable just meeting the occasional person. It can be very intimidating attending conferences when you’re new to it as everyone seems to already know everyone... 

Product Group Tests

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