News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "supplier relationship"

Supplier Relationship Management – An emerging capability in the ITSM toolbox

"Development opportunities can be completely missed because the two organizations have not properly explored how to grow together, indeed contractor enthusiasm may be misinterpreted as land grabbing." Paul Mallory is VP Europe and Africa for the IACCM, with responsibility for member services, training and certification and research. The recent article on the role that SLAs play in the relationship... 

Product Group Tests

Article by Topic