News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "Support Centre"

How to Transition from a Reactive to Proactive Support Center

┬áThis article has been contributed by Sid Suri, Vice President of Marketing for Atlassians’s JIRA Service Desk.  Sid Suri, Vice President of Marketing for Atlassian’s JIRA Service Desk For years, support centers have focused on reacting to problems. According to research from SDI (Service Desk Institute), 67% of of a service desk’s time is spent firefighting. This reactive... 

Product Group Tests

Article by Topic