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CSI puts the ‘taste’ back in Service Management

Francois Biccard This article has been contributed by Francois Biccard, Support Manager. We have all probably heard the slogan ”Common sense is like deodorant, the people who need it most never use it”. In my observation that probably rings true for many organisations when it relates to a Continual Service Improvement (CSI) plan or strategy. The more an organisation grows, the more it becomes an... 

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