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Protecting our Data; a quick guide to password management

So here it is. I think we can safely say that it hasn’t been a great few weeks for security or protecting people’s personal information. At the time of press both Vodafone and Talk Talk had been hit by security breaches and there are lots of anxious customers worried if their personal data has been compromised. In the case of Vodafone, the data breach was external to Vodafone i.e. the data had... 

Pink14 Preview: Advice for making space for ITSM

“Carve out some time for service management and make it a priority” Ahead of his presentation at the 18th Pink Elephant Conference and Exhibition (PINK14), David Mainville, CEO and co-founder at Navvia, gives his advice on ‘making space for service management’. Conferences like PINK14 are an amazing opportunity to network with your peers, learn new techniques and to re-ignite... 

The ITSM Diet

I am undergoing a very personal transformational change right now. I am trying to learn how to eat in the real world and maintain a healthy weight. I had really let myself go. No exercise, eating too much, eating the wrong things and not caring. The results: 360 lbs.; the inability to walk at least 50 feet without wheezing; acid reflux; and an impressive expanding waistline. I felt horrible. My body... 

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