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BAU Improvements

In my last article on service improvement, I laid out four premises that underlie how I think we should approach CSI: Process improvements evolve with time on railroads Everything we change is service improvement. Improvement planning comes first. We don’t have enough resource to execute all desired improvements. We choose the wrong unit of work for improvements. What are the desired business outcomes? We... 

'Basic Service Management' by Rob England (a.k.a The IT Skeptic)

Basic Service Management by Rob England This is a quick review of Rob England’s book ‘Basic Service Management’. You can find out more about Rob’s book and the TIPU method here: www.basicsm.com. If you want to share your own review please add a comment below. In my opinion this is a well written introduction to service management. This book might have also been called: ‘Service... 

Product Group Tests

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