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Podcast Episode 11 – Structured Problem Analysis

In Episode 11 of The ITSM Review podcast Rebecca Beach discusses structured problem analysis and problem solving methodologies with guests Simon Morris and Tobias Nyberg. Topics include: Strategic activity Kepner Tregoe Slack time and overload Bias/challenging assumptions Maturity barriers Playing the blame game Sex, drugs and rock-n-roll Books mentioned and further reading/information: The New... 

ITSM14 Preview: Tobias Nyberg, Bring Me Problems Not Solutions

Tobias Nyberg of Svenska Handelsbanken and itSMF Sweden In the run up this year’s itSMF UK conference ITSM14, I chatted with Tobias Nyberg about his upcoming session entitled “Bring me problems – not solutions”. Q. Hi Tobias, can you give a quick intro to your session at the itSMF UK Conference? The presentation will address the essence of problems and show why the ways we look at problems... 

Building the business case for configuration management

Carlos Casanova This article has been contributed by Carlos Casanova from K2 Solutions Group.  At last year’s itSMF USA conference in Nashville I had the pleasure of meeting Dagfinn Krog from itSMF Norway. We had a great conversation regarding configuration management and The Phoenix Project by Gene Kim, and during the conversation, there were some references to attending the conference in Norway,... 

Balance your productivity books

What did you achieve in 2013? The end of the year is coming and if you are anything like me you find time to reflect and ponder over the year that has passed. This year I had a chance to show myself that I have actually made a difference to my organization and that my work has been valuable. I recently had the good fortune to speak at the itSMF Sweden Expo 2013 in Gothenburg. It was actually the first... 

ITSM Big 4 – the practitioner view

What would your four key topics be? For 2014 itSMF UK has decided to focus on four key topics that will drive its agenda for the next 12 months.  These topics will be the basis for all of its content, events, SIGs, Regionals, and Masterclasses throughout next year. The aim is to create a sense of coherence and continuity across all of its activities and give its members (and the wider ITSM community... 

Practitioners: Do you feel unwelcome in your hometown?

As a practitioner within a large organization and having been so for about eight years now, I find myself quoting the Bible every now and then when talking to my colleagues about IT consultants. The quote I mostly refer to is Luke 4:24 – “Truly I say to you, no prophet is welcome in his hometown.” I’m not a religious person, but from my Bible reading I can definitely understand the... 

Do you clog your social media channels with useless crap?

True value or ego massage? ’64 % of the people sharing information from others to others did it to get attention, show friendship, show they have inside information, show humour…’ Do you care what you share or clog your social media channels with useless crap? In this article Tobias Nyberg explores why people share at all. Sharing and caring Is there a way to tell if what I’m sharing... 

Practitioners versus consultants: what benefits do both roles offer?

ITSM practitioners may not get to be seen as “rock-star saviors” in the same way as consultants, but may be the actual "rocks" through which change takes place Ever wondered what the difference is between being an ITSM practitioner and a consultant? Here, Tobias Nyberg shares his experiences of how being an ITSM practitioner compares with being a consultant on a day-to-day basis I call... 

Bring me problems not solutions!

Albert Einstein is often quoted as having said ‘If I had one hour to save the world, I would spend fifty-five minutes defining the problem and only five minutes finding the solution’. Since Mr. Einstein was, undoubtedly, a clever man, I’d like to believe that those are his words. Understand the problem first Where I work no one seems to care about problems. All I ever hear about are solutions... 

Not Invented Here…

Fieldwork at the Ostrich School of Coping Skills One of the biggest challenges I’ve been put up against this year is probably the view that, if something wasn’t invented here, it’s no good. And boy, have I struggled with trying to make things look like we actually invented them here. I won’t try to figure out why the ‘not invented here syndrome’ is so rooted in our organization. There are... 

Product Group Tests

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