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Ranking ITSM tools by customer satisfaction

We are introducing a new directory for ITSM tools called Tools Advisor. The aim is to build a definitive industry directory of ITSM tools in one place to help prospective buyers with tool selection. We’ve begun our directory with a review of 14 different ITSM tools. See Write a review Do you agree with our rankings? As well as our own independent reviews of tools, we also... 

Is Your Approach to ITSM Working? – An Alternative to Rip and Replace

Integration as an Alternative to Rip and Replace Ben Cody of Serena Software contributed this article.  If you would like to guest post on The ITSM Review please contact us. When I speak to organisations about their approach to IT Service Management (ITSM), there is no doubt that there is an undercurrent of dissatisfaction. From exorbitant upgrade quotes on ITSM solutions, frustration at not getting... 

Product Group Tests

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