News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "TopDesk"

Major Survival Incident Kit – What’s In Yours?

Thanks @TOPdesk_UK for the sparkly survival kit. Loving your work! pic.twitter.com/mevMrJMPzO — vawns (@vawns) June 21, 2016 Following a sparkly pressie from the guys at TOPdesk, we got to thinking here at Enterprise Opinions towers about what should go in our emergency kit for dealing with Major Incidents. Coffee! To be fair, my Starbucks habit is slightly worrying but staying caffeinated... 

Guest Post from TOPdesk; SHIFT LEFT (LEFT) AND KCS: WORKING TOWARDS BETTER SERVICES

Joost Wapenaar is a Technical Product Consultant at TOPdesk, as well as the Project Manager for the implementation of KCS within the Support department. This is his take on using the shift left principle to empower others. Background Our Support department receives around 5,000 calls every month. Our 40-strong group, who catch and resolve these calls as efficiently as they can, were given a rating... 

Review: TOPdesk for Outside IT 2014

TOPdesk This independent review is part of our Outside IT Review. Outside IT Review Overview and Terms Also participating – Cherwell, Samanage, ServiceNow To download the full report as a PDF please visit : http://download.itassetmanagement.net/outside-it/   Executive Summary Elevator Pitch TOPdesk offers ‘out-of-the-box’ service management solutions, with standard configurations... 

Review: Outside IT 2014

To download the full report as a PDF please visit : Outside IT 5th August 2014 This is a competitive review of software vendors who offer Outside IT capabilities as part of their IT service management (ITSM) solution. Products reviewed: Cherwell Service Management Samanage ServiceNow TOPdesk   Outside IT 2014 – Best in Class In The ITSM Review’s opinion, ServiceNow is an excellent... 

Outside IT Group Test – The Results

Cherwell, Samanage, ServiceNow and TOPdesk reviewed for their capabilities and approach to delivering services outside the IT department I am pleased to share my latest analysis for The ITSM Review: Outside IT. This is a review of how IT service management (ITSM) tools might be used beyond the IT department. It explores how traditional ITSM tools, typically used for IT service and support, can be used... 

Change, Configuration and Release Review – The results (2014)

This is a competitive review of software vendors who offer Change, Configuration and Release capabilities as part of their IT service management (ITSM) solution. Products reviewed: Axios Cherwell ITinvolve TOPdesk Change, Configuration and Release 2014 Best in Class ITinvolve has taken huge strides in the ITSM arena with Service Manager by embracing the adage “knowledge is power”.  We feel that... 

Review: TOPdesk for Change, Configuration and Release

TOPdesk This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, ITinvolve Executive Summary Elevator Pitch TOPdesk 5 is a visually pleasing and easy to navigate tool.TOPdesk’s modular structure accommodates a wide range of requirements from different-sized organisations.... 

Review: ITinvolve for Change, Configuration and Release [BEST IN CLASS]

ITinvolve This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, Cherwell, TOPdesk Executive Summary Elevator Pitch ITinvolve Service Manager is a progressive and ambitious product.Uniquely combining knowledge capture, analysis, and social collaboration, Service Manager proactively... 

Review: Cherwell for Change, Configuration and Release

Cherwell Service Management This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Axios, ITinvolve, TOPdesk Executive Summary Elevator Pitch Cherwell Service Management® is a functionality-rich and user friendly tool. The flexibility of Cherwell Service Management allows customers... 

Review: Axios for Change, Configuration and Release

Axios This independent review is part of our Change, Configuration and Release Review. Change, Configuration and Release Review Overview and Terms Also participating – Cherwell, ITinvolve, TOPdesk Executive Summary Elevator Pitch Axios assyst is a solid, mature and well-rounded tool marketed towards organisation with 1,000+ end users.The functionality and design of assyst provides the ability... 

Product Group Tests

Article by Topic