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Coming Soon: The Battle of Change, Configuration and Release

Let the battle begin! We’re excited to be kicking off our research briefings next week for our competitive analysis on Change, Configuration and Release. Scheduled for publication in May, vendors confirmed to participate so far include: Axios Systems Cherwell Software ITinvolve ManageEngine TOPdesk The research will highlight competitive differentiators; feature key strengths (and weaknesses too... 

The 2014 ITSM Tools Universe

2014 ITSM Tools Universe: Runners, riders, market share and market focus for the whole ITSM Tools market Please note that we are no longer accepting entries to be part of this report. Today we kick off our 2014 ITSM Tools Universe research in which we will be looking at the multitude of tools out there that claim to help with the management of Information Technology Services; from one function tools... 

SDI Software Showcase: Here Comes the Sun

No more cloud… please! Wednesday 23rd October was SDI’s Service Desk Software Showcase held at ThinkTank Birmingham. A crash on the M5 motorway and some technical difficulties meant that things kicked off a little later than scheduled, but it gave me a good chance to mingle and find out what other attendees were hoping to take away from the day even if that was just a nice Danish (which... 

2013 Incident and Problem Tools Review

Tools Reviewed: Axios assyst BMC FootPrints Cherwell Service Management Nexthink TOPdesk Download Review (Free PDF, No Registration Required – 601kb, 7 Pages) INTRODUCTION Incident and Problem Management are such mainstays of an ITSM tool, it is quite hard to find a way to dig through the differentiators. The process and the related workflows themselves are so seemingly straight forward, are... 

Coming Soon: Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink Slog it out

Axios, BMC, Cherwell, NetSupport, TOPdesk & Nexthink slog it out for our Incident and Problem Management review Axios, BMC, Cherwell, NetSupport, TOPdesk and Nexthink are confirmed participants for our upcoming ‘Incident and Problem Management’ review. Our assessment Criteria at a Glance: Logging & Categorization Tracking Lifecycle Tracking Prioritisation Escalations Major Incidents and... 

Product Group Tests

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