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Collaborative IT Support at the University of Reading

Joel Bomgar, Founder & CEO of Bomgar with Gordon Roberts, Customer Services & Communications Manager, IT Services for University of Reading Since 2012 British Universities have been able to charge £9,000 (about $15,000) per year for tuition fees. I wrote last year, following the itSMF regional at the University of Exeter, that this charging policy shifts the relationship between undergraduates... 

University of Exeter Students Choose Twitter for IT Support

Given the choice, University of Exeter Students Opted to Receive IT Support Updates via Twitter The itSMF held their UK South West & South Wales Regional meeting at the University of Exeter this week. The theme of the day was processes and toolsets with a big emphasis on member interaction and discussion. In a nutshell: A good day. Recommended. Two presentations really stood out for me during... 

Product Group Tests

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