News, Reviews and Resources for ITSM Professionals.

Home » Posts tagged with "user personas"

ITSM User Personas

Persona: "the aspect of someone‚Äôs character that is presented to or perceived by others" During my time in IT Service Management I’ve read my fair share of process and policy documentation. In fact, I think I’ve had the misfortune to read more than my fair share. Process documentation is important, don’t get me wrong. Without someone taking the time to write down the intention,... 

Product Group Tests

Article by Topic